What Happens When It All Goes Wrong: Real Case Studies of Property Recovery

While our service is designed to prevent problems, sometimes we inherit situations that have already gone badly wrong. Here are real examples (with identities protected) of how Bold & Reeves has stepped in to resolve crises and restore calm.

Case 1: The Flooded Flat
After a failed pipe in a fifth-floor penthouse, over 3,000 litres of water poured through the property in under 48 hours. The owner was abroad. Our team took immediate control:
– Shut down water and power
– Deployed dehumidifiers and thermal imaging
– Coordinated loss adjusters, restorers, and specialist flooring teams
– Managed insurance and rebuilt within 10 weeks

The owner returned to find no trace of the damage.

Case 2: The Vanishing Contractor
A building contractor abandoned a project mid-way—leaving a UHNW client with exposed plaster, broken fittings, and no clarity. We audited the site, documented every shortfall, and re-tendered the work within 7 days. The replacement team completed the job, and our client never had to speak to the original firm again.

Case 3: The M&E Timebomb
We took over management of a Knightsbridge home with an outdated mechanical system that had been ignored for years. Our diagnostics showed multiple failure points, including a boiler operating at 20% efficiency. Within a month, we reprogrammed the BMS, installed replacements, and saved the owner 30% in utility costs.

In Summary:
When things go wrong, we go in. Our clients trust us not only to manage perfection, but to recover it when the unexpected happens.