How We Handle Handovers: From Developer to Full-Service Management

When a new-build or newly refurbished property is handed over from the developer, it’s a moment of celebration—but also one of risk. The home may be visually perfect, but that doesn’t mean it’s operationally sound.

At Bold & Reeves, we specialise in managing this critical transition. Whether working on behalf of owners, developers, or family offices, we ensure the handover is thorough, structured, and stress-free.

1. Operational Snagging, Not Just Aesthetic
Developers typically complete aesthetic snagging—paint touch-ups, minor carpentry, etc.—but we go deeper. Our engineers test every system: underfloor heating zones, fire alarm response, BMS programming, water pressure levels, even router placement.

2. Documentation Review
We audit the O&M (Operation & Maintenance) manuals to confirm they’re accurate, comprehensive, and match the installed equipment. This allows us to maintain the property correctly from day one and avoid future service delays.

3. Contractor Relationships
We liaise with the build team during their liability period, flagging faults while they’re still covered. We also benchmark which installers are worth retaining—and which should be replaced for ongoing maintenance.

4. Digital Onboarding
From day one, we create a digital logbook that records all works, inspections, and service intervals. This ensures continuity and accountability for the long term.

5. Client Handover Experience
For owners, we ensure a pristine, fully operational home. That includes briefing household staff, testing every device, coordinating key deliveries, and conducting an on-site orientation.

In Summary:
Handover isn’t just about keys—it’s about continuity. With Bold & Reeves managing the process, you gain a flawless transition and a property ready to perform from day one.