Flood, Fire, Power Outage: Our Emergency Protocols Explained

In the world of high-value properties, emergencies are rare—but when they happen, response time and clarity of action are everything. That’s why Bold & Reeves maintains detailed protocols for a range of worst-case scenarios.

Here’s how we prepare, respond, and recover from property emergencies—minimising disruption and protecting your investment.

1. 24/7 Rapid Response Network
We maintain a curated list of trusted contractors, all on call around the clock. Whether it’s a flood at 3am or a failed generator on Christmas Eve, we can have the right expert on-site in under an hour.

2. Digital Access to Property Plans
Thanks to our digital logbook, our team has instant access to floorplans, utility locations, key systems, and entry protocols. That means no delays, no guesswork.

3. Scenario-Based Protocols
We maintain SOPs (Standard Operating Procedures) for:

Water ingress/flood response

Gas leaks or fire detection

Electrical outages or UPS failure

Alarm activations and break-ins

Each plan includes steps for shut-off, first response, client notification, and contractor coordination.

4. Client and Staff Coordination
If a housekeeper is on-site, we guide them through their role. If you’re travelling, we keep you informed with immediate updates and photographic evidence.

5. Post-Crisis Reporting
Once the emergency is resolved, we provide a full incident report: what happened, who attended, what was done, and what preventative actions are now in place.

In Summary:
Emergencies can’t always be prevented—but chaos can. With Bold & Reeves, your property is protected by proven protocols and a calm, coordinated team ready to act.